Product Shelf Life

The majority of our products have an expiry date of one year or more. If a product's shelf life is one year or less, this will be clearly stated in the product description.

Pre-order Terms and Conditions

Estimated Arrival
*   The estimated arrival time for pre-ordered items is subject to change. Please consider this carefully before placing your order.

Out of Stock Handling
*   If a pre-ordered item is out of stock or unavailable, we will notify you and process a full refund of the relevant payment or deposit.
*   In the event that an order cannot be fulfilled due to stock unavailability, we will process the deposit refund within 7 working days after confirming the stock shortage.

Alternative Products
*   Should you wish to consider an alternative product, please contact us after receiving the out-of-stock notification. We will assist you in selecting other available options.

Order Cancellation
*   If you prefer not to accept an alternative product or a refund, we will cancel the order and issue a refund for the deposit or relevant payment.

Updating Order Information
*   If you need to update your order information or cancel an order after it has been placed, please contact our customer service team promptly. We will provide appropriate assistance based on the order status.

Shipping Process

*   Once your order is placed, we will process it promptly. Shipments typically occur within 1-2 business days (excluding pre-order items).
*   Our shipping days are Monday through Saturday (excluding public holidays and Sundays).
*   You will receive a shipping confirmation email once your item(s) have been dispatched.
*   You may also log in to your account or use your order number to check your order status.
*   If you have any further questions, please do not hesitate to contact us. We are happy to provide further assistance.

Return and Exchange Policy

*   If a product has a quality issue, customers may request a return or exchange within 7 working days of receiving the item.
*   The customer is responsible for the shipping costs associated with returns or exchanges.
*   Please place orders only upon confirmed purchase intent; unjustified returns or exchanges are not permitted. Abuse of this policy may result in refusal of future purchasing assistance services.